Term of purchase and shop policy
By placing a bespoke/custom made order, or by purchasing a ready to ship item, or by paying a deposit, you accept the following conditions of sale:
Payments: Orders will be completed, delivered or shipped only if they have been fully paid for: deposits and installments are not refundable under any circumstance as they correspond to the purchase of materials and hours of work (carried out or otherwise committed).
For installment payment plans please see the terms/shop policy on the dedicated page.
Mock-up service: customers who choose this service are required to sign a commitment to not copy (personally or by third parties) the model or pattern from the prototype.
The costs of the mock-up shipments are charged to the customer and don't include the custom fees.
The cost of this additional service starts from 75 euros and will be defined in the estimate for the bespoke/custom made garment.
Returns or exchanges: being a small and artisanal business, it will not be possible to make refunds, returns or exchanges either for tailor-made clothes or accessories or for ready to ship items because they are all an one of a kind handmade piece.
For that reason, pay close attention when sending the measurements and choosing the model and details of your order, because it will be made following your instructions and replacing it will not be possible: Elaine's Couture is not responsible for problems resulting from incorrect measurements or weight changes.
Any problems encountered upon arrival of the order must be communicated within 24 hours: bearing in mind the sales policy of this shop, I will tell you what it can be done, times and costs.
Shippings : Elaine's Couture gowns and accesories are made and shipped from Italy.
Insured shipping is available upon request and must be requested by the customer before placing the order.
Customs charges/fees, local taxes or any other taxes (depending on the laws in force in the country of destination of the package) are never included in the shipping price or in the final price of your order and are always charged to the customer and are to be covered by the customer at delivery: Elaine's Couture is not required to remember or indicate the fulfillment of customs and tax obligations.
Any charges or refund requests to Elaine's Couture will not be accepted: please check your country law before making a purchase.
(Shipping fees: included in the cost of the item, they follow the rate/price-list of the courier / shipping company.
Customs fees and taxes: they are charged to the customer and follow the legislation of the country of destination. They are never indicated in the cost of the item.)
Once the package has been handed over to the courier or to the collection center, the integrity of the package and its contents is no longer the responsibility of Elaine's Couture: any damage or loss caused by the courier will not be refunded by Elaine's Couture.
Any refunds will be possible only for insured shipments and will depend exclusively on the policy applied by the shipping company. (Please note: even if insured, shipments are never 100% refunded by any shipping company).
Any issues must be communicated within 24 hours from the package arrival, after that Elaine’s Couture will not be able to assist you with your refund application to the courier.
Deadlines : any deadlines must be communicated by the customer before placing the order. Any requests to speed up the order after the purchase will not be guaranteed and will be charged to the customer.
Delays: payment delays by the customer correspond to delays in processing and delivery of the garment (s) by Elaine's Couture.
Delays in replying from the customer (over 24 hours) may correspond to delays in processing and delivery of the garment (s) by Elaine's Couture.
Any delays with the delivery of materials may correspond to a delay in the delivery of the order to the customer: Elaine's Couture is not responsible as these delays depend on third parties.
Elaine's Couture is not responsible for any shipping delays caused by the courier, customs controls, strikes, holidays and emergency situations.
Change requests during the processing of your order: any request may cause delays in delivery and / or surcharges. It's not always guaranteed that it will be possible to make the changes requested on the order.
Order cancellation: in case of order cancellation by the customer, deposits and installments are not refundable under any circumstance as they correspond to the purchase of materials and hours of work (carried out or otherwise committed). Also the materials purchased by Elaine's Couture in relation to the order, the researches, the moodboards, the sketches, the patterns made, the studies and embroidery test, the prototypes/mockups, the accessories and garments partially or completely done will not be shipped or delivered or refunded under any circumstance.
Beyond 20 days of delay in the payment of an installment or the full balance of the order Elaine's Couture reserves itself the right to cancel the order: also in this case deposits and installments are not refundable under any circumstance and material, mockup or garment (even if partially made) will not be shipped.
The purchase of ready to ship items available on the online shop can be canceled within 8 hours but it must be notified via email.
Responsibility: any allergies to materials and/or dyes must be reported by the customer before placing the order, both for bespoke/custom made items and ready to ship items. If the customers fail or forget to report it, Elaine's Couture is not responsible and will not provide refunds, returns or exchanges.
Protection of intellectual property: every garment or accessory made by Elaine’s Couture can't be altered and/or re-labeled. The purchased designs remain the intellectual property of Elaine's Couture and cannot be used to create patterns, copied and sold under another name or brand, nor can they be copied/replicated by private individuals for profit, didactic purposes or personal use.
All Elaine's Couture designs, which are shown/visible on social media, website and online shop, cannot be reproduced for profit, educational purposes or for personal use.
The place of jurisdiction for any dispute is the Court of Florence.