Terms of purchase and shop policies for installment payment plans:


If the payment in installments is requested, you will receive a specific e-mail including the dates indicating the deadline payment of the installments, together with the necessary data to do such payments.
I would also like to remember that 2 euros must be always added to the amount of the installment as a way of reimbursement for the physical or virtual revenue stamp that will be posted on the waybill.


Postponing the date of a payment is only possible in some exceptional cases. It must be communicated in advance by email or certified e-mail and it must be approved by the owner of Elaine's Couture.

Please note that garments or accessories must be fully paid for before delivery, according to the installment plan. Deposits and installments are not refundable under any circumstances as they correspond to the purchase of materials and hours of work (carried out or otherwise committed).


In case of payment delays of an installment:

  • from 1 to 6 days: possible delays of the delivery date of the item(s)

  • from 7 to 10 days: delays of the delivery date of the item(s) by a number of working days equal to the delay in payment and application of a penalty equal to 10% of the installment amount

  • from 11 to 20 days: delays of the delivery date of the item(s) by a number of working days equal to the delay in payment and application of a penalty equal to 30% of the installment amount

  • over 20 days: cancellation of the order.


Also the materials purchased by Elaine's Couture in relation to the order, the researches, the moodboards, the sketches, the patterns made, the studies and embroidery test, the prototypes/mockups, the accessories and garments partially or completely done will not be shipped,delivered or refunded under any circumstance.

The payment of the deposit implies the full acceptance of these terms.